Question: How Do I Complain To Comcast?

How do I complain about Comcast service?

How to Report a Service IssueYou can report an issue by going to the Xfinity Status Center.

We’ll check for other device outages in your area, and you can enter your mobile number if you’d like to receive text message updates from us.After you click Submit, you’ll see a confirmation message.More items….

How do I talk to an Xfinity agent?

The easiest way to access the Xfinity Assistant is by going to xfinity.com/assistant. Other ways include: On the Support and Contact Us pages on xfinity.com, click Chat with Xfinity.

Why is Comcast so bad?

Comcast is so bad because; Its a family owned business. … The Business model – When they come into a market they sabotage the competitor’s lines and before they figure it out all their customers have left them for comcast and they go broke.

Who owns Comcast cable company?

ComcastComcast Center in Center City, Philadelphia, PennsylvaniaTotal equityUS$71.613 billion (2018)OwnerRoberts family (1% equity interest, 33% voting power)Number of employees190,000 (December 2019)DivisionsXfinity NBCUniversal Sky Group19 more rows

Who is the president of Comcast cable company?

David N. WatsonDavid N. Watson, President & Chief Executive Officer, Comcast Cable. David N. Watson serves as President and Chief Executive Officer, Comcast Cable.

How do I contact Comcast?

Service Problems If the problem does not clear up, please feel free to chat with us at www.xfinity.com/support/contact-us or call us at 1-800-XFINITY, and a customer service representative will attempt to address that issue.

How do I contact the CEO of Comcast?

Call the Main Line for Comcast’s Executive Offices at (215) 286-1700. At this direct line to Comcast’s corporate office you can ask to speak with senior Comcast executives like the CEO or General Counsel (Comcast’s top lawyer).

Is there an outage in my area Comcast?

If you’ve registered your mobile phone number for Comcast Alerts, you can text OUT to 266278 (COMCST) to check for outages in your area. (Data and messaging rates may apply.) You also have the option to receive a text message update as soon as your Xfinity services are restored. Sign in to My Account.

How can I get a better deal with Comcast?

How to Negotiate with Comcast (Xfinity) for a Lower Internet…There’s a better way. Instead of starting out with your fists clenched ready for a fight, try killing them with kindness. … Keep in Mind:Ask to speak to a manager. When you escalate the call to a manager, you may be able to negotiate a better deal. … Ask for one more final transfer. … Cancel.

Does Comcast offer a senior discount?

Comcast does not offer any senior discounts on its monthly plans since it does offer the Internet Essentials plan that caters to seniors. But, you can also call Comcast to see what types of promotional offers are available when you are looking to get new service.

What is the best Comcast package?

Best Xfinity Internet, TV, and Phone BundlesPlanPriceInternet download speedX1 Starter Double Play$90*150 MbpsX1 HD Preferred Double Play$110*150 MbpsX1 HD Preferred Plus Double Play$134.99*150 MbpsX1 HD Premier Double Play$130*150 Mbps5 more rows•Sep 25, 2019

Does Comcast offer deals for existing customers?

Existing customers can often find promotions on the Internet or on TV. If you’re a current Xfinity customer and you see an offer you like, just call your local Xfinity representative and see if you are eligible for the promotion. Promotions for existing customers typically include: Free package upgrades.

Who is the head of Comcast customer service?

Tom KarinshakA Message from Tom Hello, I’m Tom Karinshak, Executive Vice President and Chief Customer Experience Officer at Comcast. As a Comcast customer, you are priority number one. We have a dedicated team of employees across the country working hard every day to make sure we deliver the superior experience you deserve.

How do I get rid of Comcast?

Speak to Retention First things first, speak to the retention department. There’s no one phone number for the retention department, but if you call their main number (1-800-XFINITY or 1-800-COMCAST or really whatever is on the bill), just answer the menu by telling them you want to cancel.

Who is 1 800 266 2278?

800-266-2278: Comcast Customer Service This caller leaves a voicemail claiming to be a courtesy call from the cable and communications network Comcast.

What is causing the Comcast outage today?

According to Down Detector, there have been over 11,000 reports of Comcast outages since 12:30PM ET. … Comcast confirmed on Twitter that the outage was caused by one of its “large backbone network partners” having cut a fiber cable, which could also be affecting other ISPs.

How do I reboot my Comcast modem?

Restarting Your Xfinity Gateway via My Account OnlineLog in to your account at xfinity.com/myaccount using your Xfinity ID and password.Scroll down and select Manage Internet.Select Restart Modem to begin troubleshooting.Select Start Troubleshooting to begin your modem restart.

How do I cancel Comcast Internet and keep 2020?

Now that you are ready to cancel just call Comcast at 1-800-266-2278. Remember the people you will talk with are not there to help you cancel they are going to do everything they can to scare you into staying with Comcast so be ready to say NO over and over again when they try to convince you to stay.

How can I get Comcast to lower my bill?

How to Lower Your Xfinity BillChoose a TV package with fewer channels.Lower your internet speed.Stop going over your data cap.Get rid of rental equipment.Negotiate your monthly cost.

Is AT&T owned by Comcast?

In 2001, it was announced that AT&T Broadband and the Comcast Corporation will be merging their assets into “AT&T Comcast Corporation”. The deal was finalized in November 2002 and AT&T Broadband fully merged into Comcast Corporation.

How much is Comcast cancellation fee?

How much are cancellation fees?CompanyFeeCancellation contact #Comcast Xfinity$10 per month remaining on contract1 (800) 934-6489CoxUp to $1201 (866) 961-0027DIRECTVA prorated early-termination fee of up to $20/mo. left on contract1 (800-531-5000DISH$20 per month remaining on contract1 (888) 283-23095 more rows•Jul 7, 2020

What is an alternative to Comcast?

Whether you’re looking for high channel counts or a good price, there’s something for everyoneServicePriceDetailsDIRECTV NOW$40–$75/mo.View plansSling TV$25–$40/mo.View plansHulu with Live TV$39.99–$43.99/mo.View plansYouTube TV$40/mo.View plans4 more rows•Oct 2, 2018

How do I know when my contract is up with Comcast?

Sign in using your XFINITY username and password. Click the Settings tab. Click the Legal Agreements & Contract link under Account Details on the left-hand side of the screen. Click the View link to see more details about your contract and/or legal agreements with Comcast.